Question 1

From the list below, pick the outcome that characterizes the conclusion of a successful appraisal interview.

Accepted Answer

A)   deflating the employee's ego, so he or she will be more compliant
B)   ending with specific, mutually agreed upon plans for the employee's development
C)   introducing a fault-finding structure into the close of the interview
D)   making sure that the employee accepts his or her responsibility for additional trainingE) B) and D)
F) B) and C)

Question 2

Which of the following outcomes makes the strongest case for maintaining a traditional performance appraisal system?

Accepted Answer

A)   engaging employees
B)   empowering employees
C)   documenting poor performance
D)   promoting teamworkE) A) and B)
F) A) and C)

Question 3

All of the following are reasons that immediate supervisors conduct most performance appraisals EXCEPT that supervisors ________.

Accepted Answer

A)   regularly observe their employees' job performance
B)   coordinate employees' flexible spending benefits
C)   manage all aspects of work within a particular unit
D)   need subordinates who are appropriately trainedE) B) and D)
F) B) and C)

Question 4

What are the two most common factor categories used in the rating scales method?

Accepted Answer

A)   job-related and personal characteristics
B)   training and development opportunities
C)   work output and managerial qualities
D)   interpersonal and flexibility skillsE) B) and C)
F) All of the above

Question 5

Paired comparison is a performance appraisal method that typically uses ________.

Accepted Answer

A)   one criterion
B)   critical incidents
C)   job analysis factors
D)   aspects such as attitude and appearanceE) B) and D)
F) A) and D)

Question 6

A supervisor wants to give a pay raise to a certain employee, and in order to justify this action, the supervisor gives the employee a high performance evaluation. Which of the following best describes this problem?

Accepted Answer

A)   halo error
B)   stereotyping
C)   recent behavior bias
D)   evaluation manipulationE) A) and C)
F) B) and C)

Question 7

Which of the following is a common appraisal criteria?

Accepted Answer

A)   traits
B)   behaviors
C)   competencies
D)   all of the aboveE) None of the above
F) B) and C)

Question 8

A halo error occurs when a manager generalizes one negative performance feature to all aspects of employee performance.

Accepted Answer

A) True 
 B)False

Question 9

Top firms, such as Cisco, Ford, and Capital One, use the forced distribution system because of its popularity among most managers and HR professionals.

Accepted Answer

A) True 
 B)False

Question 10

The purpose of the ________ of performance appraisal is to keep managers from being excessively lenient and having a disproportionate number of employees in the superior category.

Accepted Answer

A)   BARS method
B)   rating scale method
C)   results-based method
D)   forced distribution methodE) A) and B)
F) A) and C)

Question 11

Which of the following is LEAST likely to improve employee engagement?

Accepted Answer

A)   treating workers with trust and respect
B)   encouraging workers to be innovative
C)   identifying workers for job enlargement
D)   assigning workers to jobs that utilize their skillsE) A) and B)
F) B) and D)

Question 12

The most significant risk associated with 360-degree feedback is confidentiality.

Accepted Answer

A) True 
 B)False

Question 13

A worker in which of the following jobs would most likely be evaluated with the work standards performance appraisal method?

Accepted Answer

A)   sales assistant
B)   assembly line worker
C)   mechanical engineer
D)   personal finance specialistE) A) and B)
F) None of the above

Question 14

Which of the following is primarily responsible for coordinating the design and implementation of performance appraisal programs?

Accepted Answer

A)   high-level executives
B)   shared service center managers
C)   labor union representatives
D)   human resource departmentsE) A) and C)
F) A) and D)

Question 15

Opponents of forced distribution contend that the system fosters paranoia among employees and destroys company loyalty.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following is NOT characteristic of effective performance appraisal systems?

Accepted Answer

A)   standardized evaluation tools
B)   annual employee feedback
C)   formal grievance process
D)   trained evaluatorsE) A) and B)
F) A) and C)

Question 17

Employee lawsuits typically result from what type of evaluations?

Accepted Answer

A)   practical
B)   negative
C)   confidential
D)   unscheduledE) C) and D)
F) B) and C)

Question 18

What is the LEAST likely way for a manager to improve the effectiveness of the performance appraisal interview?

Accepted Answer

A)   integrating the employee's self-appraisal
B)   providing a single source of appraisal input
C)   focusing on performance improvement
D)   emphasizing management's responsibilityE) C) and D)
F) B) and D)

Question 19

How do firms utilize performance appraisals? What environmental factors influence the performance appraisal process at a firm?

Accepted Answer

A properly designed PA system can help a...

Question 20

At Wilson Manufacturing, evaluators are required to justify in writing extremely high or extremely low performance ratings that are given to employees. Which of the following is the most likely outcome of this requirement?

Accepted Answer

A)   leniency
B)   central tendency error
C)   halo error
D)   recent behavior biasE) None of the above
F) A) and C)

Exam 8: Performance Management and Appraisal

Which of the following is LEAST likely to improve employee engagement?

Correct AnswerverifiedShow Answer

Paired comparison is a performance appraisal method that typically uses ________.

Correct AnswerverifiedShow Answer

A supervisor wants to give a pay raise to a certain employee, and in order to justify this action, the supervisor gives the employee a high performance evaluation. Which of the following best describes this problem?

Correct AnswerverifiedShow Answer

Which of the following is a common appraisal criteria?

Correct AnswerverifiedShow Answer

What is the LEAST likely way for a manager to improve the effectiveness of the performance appraisal interview?

Correct AnswerverifiedShow Answer

From the list below, pick the outcome that characterizes the conclusion of a successful appraisal interview.

Correct AnswerverifiedShow Answer

A halo error occurs when a manager generalizes one negative performance feature to all aspects of employee performance.

Correct AnswerverifiedShow Answer

Top firms, such as Cisco, Ford, and Capital One, use the forced distribution system because of its popularity among most managers and HR professionals.

Correct AnswerverifiedShow Answer

Which of the following is primarily responsible for coordinating the design and implementation of performance appraisal programs?

Correct AnswerverifiedShow Answer

Opponents of forced distribution contend that the system fosters paranoia among employees and destroys company loyalty.

Correct AnswerverifiedShow Answer

The most significant risk associated with 360-degree feedback is confidentiality.

Correct AnswerverifiedShow Answer

How do firms utilize performance appraisals? What environmental factors influence the performance appraisal process at a firm?

Correct AnswerverifiedA properly designed PA system can help a...View AnswerShow Answer

All of the following are reasons that immediate supervisors conduct most performance appraisals EXCEPT that supervisors ________.

Correct AnswerverifiedShow Answer

What are the two most common factor categories used in the rating scales method?

Correct AnswerverifiedShow Answer

A worker in which of the following jobs would most likely be evaluated with the work standards performance appraisal method?

Correct AnswerverifiedShow Answer

Which of the following outcomes makes the strongest case for maintaining a traditional performance appraisal system?

Correct AnswerverifiedShow Answer

Which of the following is NOT characteristic of effective performance appraisal systems?

Correct AnswerverifiedShow Answer

Employee lawsuits typically result from what type of evaluations?

Correct AnswerverifiedShow Answer

At Wilson Manufacturing, evaluators are required to justify in writing extremely high or extremely low performance ratings that are given to employees. Which of the following is the most likely outcome of this requirement?

Correct AnswerverifiedShow Answer

The purpose of the ________ of performance appraisal is to keep managers from being excessively lenient and having a disproportionate number of employees in the superior category.

Correct AnswerverifiedShow Answer

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A properly designed PA system can help a...
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